PS5 PS5 controller will not charge (even after battery replacement)

[Vitrashark]

Hey there!

This is my first time posting, so forgive me if I do something out of protocol. I’ve been having issues getting my edge controller to charge. I suspect a third-party wire that I used to charge it has messed something up.

At first, I thought it was the battery that was the problem. So I bought a new one and swapped it out. The controller properly read the battery and was able to function, but still won’t charge. I suspected maybe a bad C port might be the issue, but removing the analogue module seems to confirm a connection; hence, the flashing lights as shown in this clip:

Edge Controller no longer holds a charge

As of right now, I am out of options. I’m out of warranty and PlayStation does not seem to offer controller repair support services. If anyone has any ideas I could try, it would be greatly appreciated.

Thanks for hearing me out!

 

[Anankha]

Do other devices charge via the same port?
Is the cable genuine?
Check for dust or fluff in both ports.
Has the controller ever been connected to another (non Sony) device - say a PC?
Have you tried the pin hole reset?

 

[Vitrashark]

Thanks for the response!

- other devices charge properly via the same cable
- the cable I’m using is the one that came with the controller (but I was charging it with a 3rd party cable before this issue)
- the port has been spray out with pressurized air
- I noticed that the controller will not connect to my pc either (like it’s not even being detected)
- the pin reset did not seem to fix the problem

I suspect the problem is with the controller port itself, but have no idea how to repair it.

 

[Anankha]

Most likely it’ll have to be repaired either by Sony or a third party store which repairs consoles & controllers.