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I have similar problem. Do You resolve Your ? In my case they sad they cant help for security reason :( I cant login to my account. I strugle with this 2 weeks
Just had this issue and had to call non stop to get through then had to answer a bunch of questions. Hopefully you remember or have the info handy they need. Its the only way, online support is a joke.
olá pessoal preciso de ajuda ,a minha ps4 pro não conecta à ligação da internet , já tentei mudar o DNS e não funcionou...!