PS4 PS4 controller not working

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Imaga12

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I know there are a million solutions to this problem, but none address the problem I have.

My first controller works just fine. The second one is the problem. It doesn’t connect via Bluetooth or the cable.

It does appear in the devices menu as DUALSHOCK 4 with no green icon.
I know it’s not the cable fault because the controller works just fine in the safe boot menu!
I don’t know what to do, every solution post is the same stuff I tried. Please help of you can.
 
Is the cable a genuine Sony one or third party? Often third party are just charge only.
I take it the controller is a genuine PS4/Sony one?
Does the controller show it is charging when connected?
When connected via the cable can you place the DS4 in pairing mode to connect it via bluetooth?
 
@Anankha,
Yes the cable and controller are original.
It is charging and blinking orange.
When I try to pair it via bluetooth it blinks white for a while then flashes red for a second. After that it shuts off. Like it pairs and immediately turns off.
 
I would allow it to charge for a few hours then try pairing. You could also try pairing while it is still connected via cable.
 
@Anankha,
I did try to pair it with the cable connected, but still nothing.
I have to maybe try charging it via a wall adapter for a while just to be shure. It always flashes orange when it’s plugged in to the console.
 
Yes, hopefully that’ll fix things.
The orange flash usually Indicates it is charging. When in pairing mode it will flash white iirc.
 
@Anankha,
unfortunately it did nothing. I charged it all the way via a wall oulet and it just wont connect.
Sometimes while trying to connect with the cable plugged in, it gets into a state when the colors shift from purple to blue all the time. I cant find anything about that.
I think its prapobly a hardware issue. A faulty battery or something. I can still use it with my PC just fine.
Anyway, thanks for the help. Maybe someday It’ll work again.
 
Sorry it didn’t work. If I have any further suggestions I’ll post back.
You’re welcome @Imaga12

Edit:
Can you choose to forget the device under PS4 settings?
 
Last edited:
Sorry for not answering,
Yeah I also did that a couple of times. I delete it, then plug it in and try to pair. It does show up as new device.
 
I bought it through a online auction store in my country. It said that it was an original one. It worked fine with my PS4 and I never had any pop up warning about it.
 
Then it may not be genuine & while it worked with PS4 the PS5 may be able to detect non genuine peripherals.
Check for this here:
www.ifixit.com

How to identify fake DualShock 4 controller

Hi All, Are you in doubt? Not sure if it’s real or fake? Well, hopefully I can help you out then. There are some pretty good fakes though. But...
www.ifixit.com www.ifixit.com
www.androidcentral.com

How to tell if a PS4 controller is fake or authentic before you buy

Sometimes the discount isn't worth the risk, but here's how to avoid a faulty product when buying a new DualShock ...
www.androidcentral.com www.androidcentral.com
 
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