PS4 Connect the controller cable to the console

maubejr

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I am new to the whole Playstation thing so please forgive me for any dumb questions. lol So I just purchased a used Playstation 4 to get me started but I am having trouble getting connected. So I hooked up the power and ran the HDMI cable to my tv. A screen comes on that says I need to connect the controller to the console which I did. I get a message on the tv (in about 20 different languages) that says to connect the controller cable to the console and hit the PS button which I did. Now I get a message that says that I need to hook up the cable from the controller to the console (which I already did) OR I have to re register and it won't let me go any further than that. I am at a loss. If anyone could walk me through this I would appreciate it very much.

Marcel
 
Have you tried resetting the controller via the pinhole on the back? You’ll need to insert something long & thin into the hole for a few seconds.
Does the controller light up (shows charging).
From where did you purchase the PS4?
I can only think the cable isn’t genuine or isn’t charge & sync compatible.
 
omg im having the same issue right now XD. i've tried everything except using a different cable but will that do anything?
 
Have you tried resetting the controller via the pinhole on the back? You’ll need to insert something long & thin into the hole for a few seconds.
Does the controller light up (shows charging).
From where did you purchase the PS4?
I can only think the cable isn’t genuine or isn’t charge & sync compatible.
Anankha I haven't tried to reset the controller yet but the controller does light up when I plug it in. It's like a yellowish tint light. I purchased it from someone I knew local to me and it looks like it's been hardly used and it has the original cables.
 
Have you tried resetting the controller via the pinhole on the back? You’ll need to insert something long & thin into the hole for a few seconds.
Does the controller light up (shows charging).
From where did you purchase the PS4?
I can only think the cable isn’t genuine or isn’t charge & sync compatible.
It was the cable!!! I tried a new cable and was able to set everything up!!! Thank you very much for your help!!!!
 
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