Unable to deactivate my PS4 account

[Nosagame]

I got a new ps4 pro and am trying to deactivate my account from my old ps4. I will like you to help me out

 

[Steve30000]

Won't you just have to make your ps4 pro the primary console?
I don't think you have to deactivate your account, I used to download games onto my ps3, even though I have an account set up with my ps4.

 

[Nosagame]

My account is activated to my son ps4 and my old ps4. So I wanted to deactivate my ps4 so that I can activate my ps4 pro

 

[Steve30000]

PS4 System software

Get the latest PS4 system software update

support.playstation.com

From a web browser, sign in to your account on PlayStation Network.

Click on [Device Management] on the lower left column.

Click on [PlayStation Systems] from the menu on the right.

Click on [Deactivate All Devices] button.
You will be asked to verify your decision. Select [Yes] or [No.]

 

[Nosagame]

I just try that now and is not working here. Is it working there now

 

[Nosagame]

connection to the server time out

 

[Steve30000]

Puzzling why it's not working. That should deactivate the account, do you need a system update?

Surely if you have the most recent version, there shouldn't be a problem

 

[Nosagame]

my system update is 7.51 can you check if yours is working

 

[Nosagame]

The connection to the server timed out

 

[Steve30000]

There's clearly a problem with your Internet connection to your ps4 if the server keeps getting timed out.

 

[Nosagame]

Can you help me with the customer care phone number so that I can reach them

 

[Steve30000]

It might be cheaper to chat with them online..

Support

support.playstation.com

Contact_us

Contact_us

www.playstation.com

Fix & Connect | PlayStation Support | Sony PlayStation

Get help with PlayStation 4 and PlayStation 5 connection issues. Our Fix & Connect tool offers support if you can’t connect to the Internet, sign in to PSN or your online experience is poor.

connection.support.playstation.com

 

[Nosagame]

Thank you