Software update/ controllers wont connect

Slydog705

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Sep 17, 2022
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Hi, last Saturday there was a software update for PS4. Controller wouldn't work.
Ordered new controller and leads ( Both genuine PS4)
Still can't pair
Controller flashes blue 3 times
Can anyone help please?
Sony have suggested sending to them which I want to avoid
 
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Anankha

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Sep 10, 2021
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Manchester, U.K.
PS5 software or controller firmware update?
There’s been both a PS5 update as well as a firmware update. It was offered after my PS5 restarted.
Does anything happen when you plug the controller in?
Are the controller & lead genuine DS5?
Have you reset the controller to default using the little pin hole?
 

Slydog705

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Sorry its PS4
Done all the troubleshooting
The console is in safe mode
The controller flashes 3 times and turns off
 

Anankha

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Sep 10, 2021
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Manchester, U.K.
Thanks, is the controller connected via cable while the PS4 is in safe mode? Is there a reason why the console is in safe mode?
Does trying to pair give the same result?
If yes then I would try the pin hold reset.
 

Slydog705

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Yes it won't pair, the Sony troubleshooting told us to put in safemode.
Trying to pair gives same result
Tried pin hold reset on both controllers
 

Slydog705

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We bought a controller with a lead, managed to do update now the new wireless controller works. Thanks for your help
 
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