My son wanted to buy a game using a gift card on his PS5. The gift card's value has been added to his account successfully. When buying the game, he's asked for the password. After entering the password, he's told the password is incorrect. How can this be given the fact that he is successfully logged in to the PS5? I tried to log in using the playstation.com website, yielding the same result. Interestingly, the same happens with my other sons account. We definitely haven't changed those passwords.
I already tried to reset the password, but then interestingly the birth date ist considered invalid.
How can I proceed here?
I already tried to reset the password, but then interestingly the birth date ist considered invalid.
How can I proceed here?