Hi, Anyone has the same problem?
Earlier on 6th June, I need Diablo IV a “standard” version, but instead I wrongly purchased an “ultimate”. So, I manage to have them refund me on 7th June (still waiting for a several days for money to arrive) So that I could repurchase the correct version again which is a “standard”
However, until now (8th June), I still cannot repurchase it. It seems like the wrong game version is still in my library but “locked”.
I cannot open the locked game and when I try to click and buy it, it says “you cannot buy this product because you already own it”
*edit: I already delete the game from storage and also save data
I called the support team, and they said the game should normally available to buy again immediately after refunded.
Does anyone has the same issue? I just worry that I might not be able to have this game in this ID forever.
Earlier on 6th June, I need Diablo IV a “standard” version, but instead I wrongly purchased an “ultimate”. So, I manage to have them refund me on 7th June (still waiting for a several days for money to arrive) So that I could repurchase the correct version again which is a “standard”
However, until now (8th June), I still cannot repurchase it. It seems like the wrong game version is still in my library but “locked”.
I cannot open the locked game and when I try to click and buy it, it says “you cannot buy this product because you already own it”
*edit: I already delete the game from storage and also save data
I called the support team, and they said the game should normally available to buy again immediately after refunded.
Does anyone has the same issue? I just worry that I might not be able to have this game in this ID forever.
