2-step Verification Code Problem

ChaosX2

New member
Joined
May 1, 2021
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1
Hi,

My son has a PS4 & the 2 step verification code thing send a text to his OLD mobile number not his NEW number & he has no way of checking it. He has got the PS4 App on his new mobile, but as soon as he logs in with the email address/password on the App or his PS4, it goes straight to the "what is the verification code" screen and he can't get to the Settings > A/C Management etc. etc.

How can he change the mobile number on his account if he can't get into the PS4 A/c settings?

Please help - he is getting really upset now!

Thanks
Ian
 
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