PS5 Need help recovering PlayStation account — support hasn’t solved it yet

[76_nutz]

Hi everyone,


I’ve been stuck trying to recover my PlayStation account and I’m hoping someone here has been through the same situation and can point me in the right direction.

• The account is mine, and I can provide details like console serial number, purchase history, and email info.
• I’ve already gone through official support, but the process hasn’t worked out so far — I keep getting stuck.
• I’m just looking for practical steps or advice from anyone who has successfully gotten their account back when normal support didn’t fix it.

Any guidance would be huge. Even if it’s just tips on what exact info Sony accepts as proof or whether I should push for escalation to higher-level support, I’d appreciate it.


Thanks in advance to anyone who’s willing to share their experience!

 

[Anankha]

Sony usually require the serial number of the first console you registered, any bank or card details used with the account & any receipts for digital games purchased on the account.

Was the account hacked? If yes then did the hacker turn on 2 factor authentication? Usually it’s impossible to recover if this was enabled.