Hello everyone, have an technical question and need guidance. Please Help.

SmooveG8

New member
Joined
Aug 12, 2025
Messages
1
Karma
0
Hello all, so here's my situation. I use my laptop to remote play games when at work or away from my home network. I use NordVPN while doing it. I have Xfinity as my IP. I had to swap out my old modem/router from years of usage, it was beginning to drop the wifi in the house to much for my wife's liking. So I simply got another one from Xfinity. Well since this happened (4 days ago now). I am unable to connect now to my Playstation remotely to play. I've contacted NordVPN, they told me I should have never been able to do what I was doing anyway and they can't help. I've called Xfinity and they basically if I have internet in my house they can't help me. So I've been on YouTube a lot the last few days, and I ran into something called a bridge VPN, and that I would have to basically ditch my Xfinity modem/router and purchase an aftermarket Modem and Router that's VPN compliant to now access my PS5 so I can continue using remote play. Has anyone in here done anything like this? Are you able to guide me in this adventure so that I can play remotely again? Thank you for your time.

Edit: I want to add the Remote Play works as it should, If I disconnect NordVPN, I can use my mobile hotspot and It will access it. I'm not interested in burning through my data to play. I have access to my employers network, but I'm limited to YouTube, Craigslist, Facebook Marketplace. It restricts anything else, which is why I use the VPN to remote play. (If this question would arise). Thanks again
 
Last edited:
Have you updated all devices to the new SSID & passcode?
Is there any error message when trying to connect/play remotely?
Is the Remote play app set to use cellular connection or WiFi?
Are you signed into the app?
Is the internet speed between 5mbps & 15mbps?
Have you deleted the remote play app & reinstalled it to start setup again?
Is the PS5 set to start while in rest mode?
 
Back
Top