Microsoft has confirmed that if FH5 on PS5 is first launched under an adult PSN profile, child PSN profiles are permanently blocked from playing, even with PS Family Safety enabled. There is no disclosure and no recovery path except repurchase.
PlayStation Support denied a refund as “change of mind.” I’ve escalated via corporate complaint.
Posting to document this for other PS5 families and to request moderator escalation.
PlayStation Support denied a refund as “change of mind.” I’ve escalated via corporate complaint.
Posting to document this for other PS5 families and to request moderator escalation.